"There's a hole in the world
Like a great big pit
And it goes by the name of...."
There are many things in life that are filled with 'win': friends, chocolate cake, the Dark Knight movie and being able to have pants-optional days in your own apartment. The Stratford store, however, is not one of those things. It has no win. It is void of win. I'd almost be inclined to think it has win in negative integers, making it the anti-win. Which is to say, the store possesses an abundance of fail.
There's not one impressive reason that makes me say this, just a lot of them.
After viewing the store for myself earlier this week, I've concluded that it's just as well the former manager was cacked, if not for the singular fact that a blind, deluded otter could have run the place better. The part-timers had an abundance of training, but only if, by 'an abundance of' training' you're thinking 'just enough to ensure the store doesn't burn itself down.'
Things I've taken for granted that my own employees know, such as doing a simple coin run to the bank, the Stratford part-timers were confustigated by. Regrettably, it also doesn't help that the part-timers don't seem to be particularly bright and require a little bit of repeated commands & rubbing of the grey matter before their brains get warmed up. (And since Mel is the one attempting to train/re-train them, she is finding this part particularly vexing.)
But perhaps I'm being too critical. Sure, the rest of the staff might not have been trained very well, but surely the former manager was skilled in other venues. Certainly the weekly managerial paperwork was completed to near perfection!
No? Hmm...how about satisfactorily completed paperwork?
No? How about completed paperwork?
Um...well, there was paperwork. An unsorted, unorganized and not even checked over pile of it.
Okay, so sure the employees were poorly trained and the paperwork was an unmitigated disaster, but surely--yes, surely!--this was only because all of the former manager's zeal and energy was directed at making the store itself appear the paragon of neatness and aesthetic charm. Aha haaaaa...if only.
Here especially is where I believe the blind, deluded otter would have shone had it been put in charge instead. Mel's first reaction upon seeing the physical appearance of the Stratford store was to fight the urge to turn around and walk away. Sadly, this is not an embellishment. My own reaction was to stare at it in bemused horror and mutter "Whaaa?"
The "temporary replacement" crew has spent this entire week just attempting to play clean-up, and they're still not finished. I contributed to the effort by revamping their luggage. Now herein is my argument for hiring the otter: their luggage was scattered everywhere. And by scattered, I mean they had none of the same styles grouped together. This isn't just for the prettiness of it, but for the practicality of actually being able to find something a customer is specifically asking for.
For example, one particular style had pieces in 5 different places scattered across the entire store. A task that I had guessed would take only an hour ended up taking just over 2 hours, since Mel & I had to take everything down, group like pieces together to see how much of any given style they had, and then put it all up in a pretty fashion.
My best guess is that, as stock comes in each day, the manager just tossed it around in the nearest available spot, regardless of where it actually
should go. And this looks like it's been going on for easily the last few months.
And sadly, there's more of this to be sure. Much more, and it's all leaving a rather frazzled Mel curled up on the couch as we're watching a library rental of
Sweeney Todd. I figure it's best of both worlds: Mel can enjoy the music, and I can enjoy the arterial spray.
So for now I'll leave it at that, and rant another day.
In the meantime, here's
Today's Lesson: midnight is a most inopportune time for the doorknob of your apartment's front door to fall off.
Labels: if there was an armpit of hell I think we've found it (and it sells luggage)
posted by Phillip at 5:42 PM
